David Okekhian

Managed social media content and analytics, enhancing brand presence and customer engagement through data-driven strategies.

• Developed and deployed engaging video content, significantly strengthening brand online presence and increasing visibility.
• Analyzed social media analytics data weekly to identify campaign optimization opportunities, driving continuous improvement in content performance and strategy.
• Monitored page analytics to refine content strategy, boosting audience engagement and fostering community growth across platforms.
• Provided exceptional customer service by promptly responding to potential customer inquiries, cultivating positive brand perception and enhancing satisfaction.

Led sales and customer support operations, ensuring high service standards, team development, and efficient resource management.

• Executed comprehensive daily opening and closing procedures, ensuring operational consistency and compliance across all functions.
• Resolved complex client dissatisfaction issues through proactive communication and strategic resolution, significantly improving client retention and satisfaction.
• Monitored daily team activities and mentored staff, leading to enhanced overall performance and professional development for team members.
• Cross-trained employees to improve team versatility and optimize performance, contributing to a more efficient and capable workforce.
• Planned and budgeted effectively to allocate necessary resources, ensuring smooth operations and achieving departmental financial goals.

Directed social media strategy and content creation, enhancing brand presence, audience engagement, and advertising ROI.

• Collaborated with design teams to produce impactful social media cards and content, increasing engagement rates and visual appeal.
• Maintained brand integrity by ensuring consistent copy and visual tone across all social media channels, reinforcing brand recognition.
• Monitored online presence to actively engage users and enhance customer relationships, increasing customer engagement via strategic social media posts.
• Executed paid Facebook advertising campaigns, maximizing ROI through meticulous budget management and performance analysis.
• Identified content improvement opportunities by analyzing competitor social media activity and industry trends, enhancing overall content effectiveness.

Managed retail operations, optimizing profitability, inventory, and customer satisfaction while driving sales growth.

• Maximized store profitability through strategic budgeting, effective cost control, and proactive identification of growth opportunities.
• Ensured consistent customer satisfaction across both online and offline channels by implementing high-standard service protocols.
• Monitored stock levels, generating timely supply requests to optimize inventory, reduce stockouts, and maintain product availability.
• Analyzed competitor activity and market trends to develop and execute promotional ideas, significantly enhancing store visibility and driving sales.